CORPUS CHRISTI • SINCE 2007
VIP MANAGED IT • CORPUS CHRISTI & THE COASTAL BEND
Give your team a familiar place to turn when technology interrupts the workday. Dependable Computers provides ongoing business IT support with priority handling for VIP clients and responsibilities defined in your service agreement.
DEPENDABLE COMPUTERS
Corpus Christi & the Coastal Bend
Local, veteran-owned support and installation.
SERVICE LEVEL AGREEMENT
Your service level agreement (SLA) makes the support commitments clear before you need to rely on them.
Discuss how business impact affects priority and which issues need the urgent support procedure.
Review the covered hours and response commitments that apply to your plan, including any agreed after-hours arrangements.
Identify the users, devices, systems, and support work included, plus how separate projects or additional work are handled.
Know how to reach the team, report an urgent issue, and use the escalation steps in your agreement.
Response commitments and time to resolve an issue are different. The applicable commitments are those in your service agreement; resolution depends on the cause and the work involved.
Already a client with an urgent issue? Call (361) 334-9534 and follow your established support procedure.
THE RIGHT START
We get to know the people, applications, and systems your business uses every day. That context helps us understand the impact of an issue and plan improvements around your operation. Whether you are choosing your first IT provider or changing providers, we start with your current setup and the support you need.
VIP support puts an ongoing relationship behind your request. We discuss how urgent issues are reported, prioritized, and escalated under your agreement.
Make informed decisions about aging computers, network changes, and upcoming projects. We help separate immediate needs from improvements that can be planned for later.
Discuss the devices, locations, users, and responsibilities you need covered. Your agreement defines the support included and how additional work will be handled.
BUSINESS IT SUPPORT
01
Workstation setup, troubleshooting, replacement planning, and user support can form part of an ongoing relationship. We review your existing equipment before recommending changes.
02
Get help with Microsoft 365 email, user access, and the systems your office relies on. We identify licensing and account requirements as part of the scope.
03
Discuss network management, updates, endpoint protection, and backup responsibilities. We document what is included so important responsibilities do not get lost between providers.
HOW IT WORKS
01
Share your employee count, locations, current frustrations, and what you need from an IT provider. Existing clients should call the office for urgent support.
02
We assess the systems relevant to your request, identify priorities, and discuss the level of ongoing support that makes sense for your business.
03
Review a defined scope, onboarding needs, and any separate projects before work begins. We establish the contact and handoff details needed to get started.
COMMON QUESTIONS
It is an ongoing arrangement for agreed IT support and management responsibilities. The scope can include employee support and system maintenance; the exact services depend on your agreement.
We can review your current environment first. Equipment condition, account access, licensing, and supportability help determine what can remain and what may need attention.
We can plan a transition with you, including the account access, documentation, equipment information, and responsibilities needed for a coordinated handoff.
Send your business name, approximate user count, location, and main concerns through the contact form. We will use those details to discuss an appropriate assessment and scope.
VIP SUPPORT QUESTIONS
We review the response commitment with you before service begins. Priority, covered hours, and the support included are set out in your agreement. Existing clients with an urgent issue should call the office and follow their agreed support procedure.
A response commitment and a resolution deadline are different. Hardware availability, access to systems, outside providers, and the cause of a problem can affect the work needed. We will explain the commitments included in your agreement.
START A CONVERSATION
Tell us your business location, approximate employee count, and what you need from your IT provider. We will discuss whether VIP support fits your operation.
RELATED SERVICES
Veteran-owned. Based in Corpus Christi. Serving customers since 2007.
Dependable Computers Inc. • Corpus Christi, Texas
License # B31053001
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